🎄 Christmas Estate Return & Exchange Policy

At Christmas Estate, we want you to love your holiday gift wrap as much as we loved creating it. If for any reason you are not completely satisfied, we offer returns and exchanges under the following conditions:

✅ Eligibility

• Returns and exchanges are accepted within 30 days of delivery.

• Items must be unused, unopened, and in their original condition and packaging.

• Gift wrap products cannot be returned if they have been opened, crushed, cut, torn, or damaged in any way.

🔄 Exchanges

• Eligible items may be exchanged for another design of equal value.

• If the requested exchange item is unavailable, a store credit or refund will be issued.

💵 Refunds

• Refunds will be issued to the original payment method once the return is received and inspected.

• Shipping fees are non-refundable. Customers are responsible for return shipping costs unless the product was damaged or incorrect upon arrival.

📦 How to Start a Return

1. Contact our team at info@christmasestate.com with your order number.

2. We will provide you with return instructions.

3. Once your return is received and approved, your refund or exchange will be processed.

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✨ Note: Because of the delicate nature of gift wrap, please handle your items with care to ensure they remain eligible for return.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Sale items cannot be returned. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@christmasestate.com.